Privacy policy

Last updated: September 10, 2024

This Privacy Policy describes how SOUTHAUS (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our services, purchase products from southaustrade.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree that we may collect, use, and disclose your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our business practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide, improve, or enhance the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly provide to us through our Services may include:

Contact details, including your name, address, telephone number, and email address.

Order information, including your name, billing address, shipping address, payment confirmation, email address, and telephone number.

Account information, including your username, password, security questions, and other information used for account security purposes.

Customer support information, including information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.

Our payment processors, who collect payment information, such as bank account details, credit card or debit card information, and billing address, to process your payment, fulfil your order, and provide you with the products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click emails we send to you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and Cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also refer to the section below titled “Third-Party Websites and Links”.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services to you and to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and performing other features and functions related to your account.

We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In such cases, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better customise the Services and advertisements on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding potential fraud, illegal activity, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Improving the Services

We use your personal information to provide customer support and improve our Services. This is in our legitimate interest so that we can respond to your needs, provide effective service, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with Shopify powering our store, please refer to https://www.shopify.com/legal/cookies.

We use Cookies to support and improve our Site and Services, including remembering your actions and preferences, running analytics, and better understanding how users interact with the Services. This is in our legitimate interest to manage, improve, and optimise the Services. We may also allow third parties and service providers to use Cookies on our Site to better customise services, products, and advertisements on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please remember that removing or blocking Cookies may negatively affect your user experience and may cause certain Services, including certain features and general functionality, to work incorrectly or become unavailable. In addition, blocking Cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes, and other reasons consistent with this Privacy Policy. These circumstances may include:

Disclosing information to vendors or other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.

Disclosing information to business and marketing partners to provide services and advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request, or otherwise consent to our disclosure of certain information to third parties, for example, to ship products to you, or through your use of social media widgets or login integrations, with your consent.

Disclosing information to our affiliates, or otherwise within our corporate group, in our legitimate interest of operating a successful business.

Disclosing information in connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligation, including responding to subpoenas, search warrants, and similar requests, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

For the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”, we may disclose the following categories of personal information and sensitive personal information:

Category: Identifiers, such as basic contact details and certain order and account information.

Category: Commercial information, such as order information, shopping information, and customer support information.

Category: Internet or other similar network activity, such as Usage Data.

Category: Geolocation data, such as location determined by IP address or other technical means.

Categories of recipients may include:

Vendors and third parties who provide services on our behalf, such as internet service providers, payment processors, fulfilment partners, customer support partners, and data analytics providers.

Business and marketing partners.

Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you click a link to a website that is not owned or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that such information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances. In some cases, we may refuse your request where permitted by law.

Right to Access / Know: You may have the right to request access to personal information we hold about you, including details about how we use and share your information.

Right to Delete: You may have the right to request that we delete personal information we hold about you.

Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you.

Right to Portability: In certain circumstances and subject to exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.

Right to Restrict Processing: You may have the right to request that we stop or restrict our processing of your personal information.

Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.

Right to Appeal: If we refuse to process your request, you may have the right to appeal our decision. You can do so by replying directly to our refusal.

Managing Marketing Preferences: We may send you promotional emails, and you may opt out of receiving these emails at any time by using the “unsubscribe” option provided in the emails we send to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site, or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. Before providing a substantive response to your request, we may need to collect information from you, such as your email address or account information, to verify your identity. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country or region where you live. Your personal information may also be processed by employees and third-party service providers and partners in those countries or regions.

If we transfer your personal information outside Europe, we will rely on recognised data transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authority, as applicable, unless the transfer is to a country or region that has been determined to provide an adequate level of protection.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any available rights, please contact us by email at Southaus2024@outlook.com, or by mail at:

SOUTHAUS
10 Balfours Way
Adelaide, SA, 5000
Australia