Refund policy

Dear Valued Customers,

We take great pride in delivering premium South Australian wines of the highest quality. However, if there are any issues with your order, we are here to assist. Please review our return and refund policy below:

1. Contact Us First
   If you encounter any problems with your order, such as damaged bottles, incorrect items, or quality concerns, please contact our customer service team within 7 days of receiving your order. Providing photos and details of the issue will help us address your concerns quickly.

2. Eligibility for Returns and Refunds

   • Returns or refunds are only applicable to unopened bottles in their original condition, except in cases of damage during shipping or product defects.
   • We regret that we cannot accept returns for wines that have been opened or consumed unless there is a verified quality issue.

3. Resolution Process
   Upon receiving your claim, our team will evaluate the situation and work with you to provide a suitable resolution. This may include a replacement, refund, or credit towards a future purchase.

4. Shipping Costs

   • For returns due to shipping errors or product defects, we will cover the return shipping costs.
   • For other cases, the customer may be responsible for shipping charges.

5. Timely Communication
   To ensure a smooth process, please contact us as soon as possible after identifying an issue.

Contact Information:
Email: Southaus2024@outlook.com

Thank you for your understanding and support!
We strive to provide you with the best experience and are always here to help